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Refund Policy

This Refund Policy explains the conditions under which refunds may be issued for bookings made through our student housing rental platform.

By making a booking, you agree to this Refund Policy. We encourage you to review these terms before completing your reservation.

1. Eligibility for Refunds
  • Refund requests must be submitted within the timeframe specified at the time of booking.
  • Only cancellations made in accordance with the stated cancellation policy are eligible for refunds.
  • No-shows or late cancellations may not qualify for a refund.
2. Non-Refundable Fees
  • Certain fees, including administrative charges or processing fees, are non-refundable.
  • Special promotional bookings may also be non-refundable unless otherwise stated.
3. Refund Processing
  • Approved refunds will be processed within 7–14 business days.
  • Refunds will be issued to the original payment method used at the time of booking.
  • We are not responsible for delays caused by your bank or payment provider.
4. Force Majeure
  • In cases of natural disasters, pandemics, or government restrictions, refunds may be adjusted according to applicable laws and our discretion.
  • We may provide credit vouchers instead of cash refunds in such circumstances.